Terms of service

1. Agreement

By accessing or using Cloud Billing (“Service”) you agree to these Terms of Service (“Terms”) and our Privacy policy. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation. If an order form, statement of work, or enterprise agreement (“Order”) is signed, the Order prevails over these Terms where they conflict.

2. Definitions

• “Customer” means the entity that registers for or pays for the Service.
• “User” means anyone accessing the Service under Customer’s account.
• “Customer Data” means data you or Users submit to the Service, including personal data relating to your own customers or staff.

3. Accounts and access

You must provide accurate registration information and keep credentials confidential. You are responsible for activities under your accounts, including invitations you send. Notify us promptly at our Contact page if you suspect unauthorised access.

4. Licence to use the Service

Subject to these Terms and payment where applicable, we grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes during the subscription term. You may not resell the Service except as expressly permitted in writing.

5. Customer Data and privacy

You retain ownership of Customer Data. You instruct us to process Customer Data to provide the Service as described in our Data processing addendum and Privacy policy. You represent that you have lawful grounds to provide Customer Data and that your instructions comply with applicable law. Our subprocessors are described in the DPA and subprocessor list.

6. Acceptable use

You must comply with our Acceptable use policy. We may suspend access for material breaches after notice where reasonable, or immediately where needed to protect security or comply with law.

7. Fees and taxes

Paid plans are billed as shown at checkout or in your Order. Fees are non-refundable except where required by law or expressly stated. You are responsible for applicable taxes (e.g. VAT, sales tax). We may suspend the Service for undisputed amounts that are more than thirty days overdue after written notice.

8. Service changes and availability

We may modify the Service to improve security, reliability, or compliance, or to add or retire features. For material changes that reduce core functionality for paying customers, we will provide reasonable advance notice (e.g. email or in-product). The Service is provided on a commercially reasonable efforts basis; insert SLA or uptime commitment in your Order if you negotiate one.

9. Intellectual property

We retain all rights in the Service, software, documentation, and our branding. Feedback you provide may be used without restriction. You must not copy, reverse engineer, or scrape the Service except as allowed by mandatory law.

10. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The recipient will use it only to perform under these Terms and protect it with reasonable care. Exclusions include information that is public, independently developed, or lawfully received from a third party.

11. Warranties

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. If your jurisdiction does not allow certain disclaimers, some limitations may not apply to you.

12. Limitation of liability

Nothing in these Terms excludes liability that cannot be limited by law (including death or personal injury caused by negligence, or fraud). Subject to that: (a) neither party is liable for lost profits, lost data, business interruption, or indirect or consequential damages; and (b) our aggregate liability arising from or relating to the Service in any twelve-month period is limited to the fees you paid to us for the Service in that period (or, if none, to £100). You acknowledge that this reflects a reasonable allocation of risk.

13. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, your use of the Service in breach of these Terms, or your violation of law—except to the extent caused by our wilful misconduct.

14. Term and termination

These Terms continue until your subscription ends or we terminate for breach or closure of the Service. On termination, your right to access ceases. We will delete or return Customer Data according to the DPA and documented retention. Sections that by nature should survive (e.g. confidentiality, liability limits, indemnity) will survive.

15. Export and sanctions

You may not use the Service in violation of export control or sanctions laws. You represent that you are not denied export privileges and are not listed on applicable restricted-party lists.

16. Governing law and disputes

These Terms are governed by the laws of [England and Wales / insert], without regard to conflict-of-law rules. Courts in [London / insert]have exclusive jurisdiction, unless mandatory consumer protections require otherwise.

17. Changes to these Terms

We may update these Terms from time to time. We will post the new version and update the “last updated” date. For paying customers, material adverse changes take effect thirty days after email or in-product notice unless a shorter period is required by law; continued use after that date constitutes acceptance.

18. Contact

Questions about these Terms: use our Contact page or the legal address you publish for your entity.

Related: Legal centre.